Surway after-sale service

Thank you for the purchase of SURWAY products. In order to make our service  more satisfied, please read the following after-sales service policy carefully.
 
1.  If you use our products in normal circumstances but meet problems, we offer 2 year warranty (from the time your order shipped out) and lifetime maintenance.
 
2.  If the following factors are in need of repair, even if the products in warranty, the company will charge costs related to maintenance:
(1) Users not to use products as operation instruction so that error caused by human failure;
(2) Users open, repair and refit the machine by privately, caused the damage;
(3) Not to accord the operation instruction, improper maintenance and custody caused the damage.
(4) Product information is incomplete, such as e-paper and date paper disappeared,  damaged or altered;
(5) Other abnormal uses (the main reason is power supply part or power supply quality) result in  breakdown;
(6) As a result of force majeure (such as: fire, earthquake, lightning, flood, etc.) caused the damage or fault.

 
3.  the need to replace to deal with:
Products replacement must satisfy the following items:
(1) Purchase no more than three months (from the date of goods ship out factory);
(2) Shell has no wear and tear, scratch, deformation, corrosion, and other conditions;
(3) Body to be kept clean;
(4) The second policy of after-sales service in this case,  the company can’t present replacement.

 
4.  the need to return the product to deal with:
Products return must satisfy the following items:
(1) Purchase no more than a month (from the date of goods ship out the factory);
(2) Because of the machine quality itself, the product can not use in normal;
(3) Shell has no wear and tear, scratch, deformation, corrosion, and other conditions;
(4) The second policy of after-sales service in this case, the company does not return.

 
5.  the purchase of more than a month of no return, not a replacement for more than three months, but the special circumstances of the need to return and replace, the company will be charged the replacement cost of the machine shell and the cost of lens movement for depreciation.
 
6.  machine parts (lenses, frame, power, etc.) will not be in the warranty policy.
 
7.  non-product of the company, not within the scope of after-sales service
 

8.  the final interpretation of this policy to all of the Company.