How to buy

Q: How could I get samples?

A: We send the samples to you only after your payment. If you don’t have a courier account to collect,we can help to arrange our courier to deliver it.
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Q: How much the courier freight will be for the samples?

A: Courier freight depends on the quantity, weight and carton size and the destination. 
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Q: How can I get your price list?

A: You can email or fax your inquiry to us to get our price list and detailed order information.
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Q: Can we have our logo or company name to be printed on your products or the package?

A: Yes you can. Logo can be printed on our products by silk screen printing. The minimum quantity for silk screen printing normally is 1000 units per model. You can send us the artwork by email in JPEG,GIF,PNG or TIFF format. We also can print your logo or company name on the package (custom design package), such as gift box, paper card,all the oem service is based on your order quantity.
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Q: How to place an order?

A: Please send us your purchase order by email. then we will send you a proforma invoice with detailed information. Before production, we need to know the following information of your order:

  • Shipping information - Company name,Contact Name,Delivery Address, Phone Number, Fax number, Destination airport or Sea port, transportation method ( by courier, by air or by ocean container)
  • Product information - model numbers, quantity, logo, packing
  • Delivery time required
  • Freight payment (by collect or prepaid)
  • Forwarder’s contact details if there’s any (in China or Hong Kong)

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Q: Can you arrange the transportation for us?

A: Yes. We can arrange transportation by sea , by air or by (DHL,UPS,TNT,FEDEX,EMS) courier.
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Q: How can the products be sent to us?

A: For small quantity or weight less than 45 kg, sent usually by courier. For orders from 45 to 500 kg, can be sent by air to the airport near you. For big quantity or volume, sent usually by ocean container. Basically, the transportation depends on client’s choice. Freight depends on quantity, weight, volume, transportation method, destination country (airport, sea port).
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Q: What’s your usual payment term for orders?

In order to save both of our time and bank cahrges, we accpet several payment methods as follows:
A: Payment accepted for sample orders
     PAYPAL, Western Union, MoneyGram (You can use VISA/MASTERCARD to pay via PayPal.)
B: Payment accepted for bulk orders
     Western Union, T/T in advance.

  • For PayPal, we receive money instantly.
  • For Western Union & MoneyGram, we can receive it in 24 hour.
  • For T/T Bank Transfer, it takes 2~5 workdays or even longer for some area.

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Q: What’s the warranty of your products?

A: We provide 12 months to 24 months warranty for all our products, we can repair faulty items (None human damaged items) for free.
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Q: I just want to buy a few pieces of your products, what to do?

A: Although we are manufacturer and wholesale exporter, we value the cooperation with all of our customer,small trial order are acceptable. 
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Q: I need all your products price lists and pictures.

A : Because we have so many kinds of products, and each kind of products has many items. So we usually don't provide the entire products list for customers. You are welcome to visit our website www.surwaytech.com firstly, then tell us which items you are interested and your possible order plan. And then, contact us for a quotation accordingly.
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Q: How to become your sole agent in our country?

A: If your purchase orders reaches a level per month( big enough), we can authorize you as our sole agent representative in your area. All the inquiries from your area will be resend to you and we do not sell any products to another buyer from your area. But, we can't ensure that some other companies may sell the similar products to your market.